Refunds and Order Issues

Greenfork makes fresh food to order. That shapes what can and cannot be done after an order has been placed, so this page sets out plainly how we handle it.

Fresh food cannot be returned

Juices, salads, oats, sandwiches, smoothies, wellness boxes and platters are perishable and are prepared for you specifically. Once food has been delivered it cannot be returned to us and resold. This is a food safety matter, not a commercial one.

That does not mean you are stuck with a problem. It means we deal with it by talking to you rather than by asking you to post food back.

If something is wrong with your order

your name and the order you placed;
what is wrong — missing, incorrect, damaged in transit, or a quality problem;
a photograph if you are able to take one.

Greenfork will look at it with you and agree how to put it right. Depending on what happened that may mean replacing the item, sending the missing part of your order, or refunding it. The outcome is agreed with you directly, case by case — we would rather do that than publish a blanket rule that turns out not to fit your situation.

Changing or cancelling an order

Tell us as early as you can. If preparation has not started, changing or cancelling is usually straightforward. Once your food has been made, ingredients have already been used for you specifically and we may not be able to cancel it. We will always tell you which of those applies when you contact us.

How refunds are paid

Online card payment is not currently active on this website, so no card payments are being taken here. Where a payment has been made to Greenfork directly, any refund is returned on the same channel it was paid on.